Returns Policy

We have a 14-day return policy for change-of-mind returns. This means you have 14 days after receiving your item to request a return.

This policy applies in addition to your rights under the Australian Consumer Law.

Change-of-Mind Returns

To be eligible for a change-of-mind return, your item must be in the same condition that you received it: unworn, unused, with tags attached and in its original packaging. You will also need to provide your receipt or proof of purchase.

To start a return, please contact us at hello@commonculture.com.au.

Items sent back to us without first requesting a return may not be accepted.

If your return is approved, we will provide instructions on how and where to send your package.

Customers are responsible for return shipping costs for change-of-mind returns. We recommend using a trackable shipping service, as we are not responsible for returns that are lost or damaged in transit.

Damaged, Faulty or Incorrect Items

Please inspect your order when you receive it and contact us as soon as possible if the item is faulty, damaged, not as described, or if you receive the wrong item.

We will assess the issue and work with you to make it right in accordance with the Australian Consumer Law.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a repair, replacement or refund if an item fails to meet a consumer guarantee.

Exceptions and Non-Returnable Items

For hygiene and safety reasons, we may not accept change-of-mind returns on certain items, including earrings, underwear, swimwear, beauty products, personal care items, custom products, special orders or personalised items, unless the item is faulty or otherwise required under Australian Consumer Law.

Gift cards are not refundable.

Sale items are not eligible for change-of-mind returns unless otherwise stated. However, this does not affect your rights under Australian Consumer Law if the item is faulty, damaged, not as described or does not meet a consumer guarantee.

Please contact us at hello@commonculture.com.au if you have any questions about your specific item.

Exchanges

The fastest way to ensure you get the item you want is to return your original item. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@commonculture.com.au.